At Flower Delivery Ruislip, our reputation as a trusted local florist is built on delivering only the freshest flowers to households and businesses in Ruislip and the surrounding areas. Every bouquet is hand-crafted with premium blooms, fresh from our suppliers, and we stand behind our commitment to quality. If you are not completely satisfied with the freshness or condition of your flowers, our team will do all we can to put it right.
We take great care to ensure that your flowers arrive in perfect condition. However, on rare occasions, damage can occur during transit. If your order arrives damaged or not as expected, please inspect the flowers as soon as possible upon delivery. Should you find any issues, contact us within 24 hours of receipt with a clear description of the problem. Our team will typically require a photo of the damaged flowers to help us understand the issue and improve our service.
Flower Delivery Ruislip guarantees that all our flowers will remain fresh for a minimum of 5 days from the date of delivery, provided they are cared for according to the instructions supplied. Many blooms will last even longer, depending on the variety and environment. If your flowers wilt or perish within this freshness window under reasonable care, let us know promptly so we can assess the situation and arrange a suitable resolution.
Customer satisfaction drives everything we do. If the blooms do not meet our freshness standards or arrive damaged, we offer you two flexible options:
Your floristry experience with us should always be positive, and our team will explain the most practical solution for your circumstances. Refunds and replacements are typically processed within 3 working days following receipt of the required information.
Your feedback is invaluable and helps us to improve continually. Should you have a complaint, whether it pertains to the product, delivery, or service, we encourage you to reach out directly to our customer service team. We thoroughly investigate each complaint and aim to resolve all issues speedily — usually within 48 hours. Our goal is to make sure every customer feels valued and satisfied with their Flower Delivery Ruislip experience.
As your local Ruislip florist, we take pride in serving both households and businesses in the area. Our dedicated team lives and works in Ruislip, so we understand the importance of reliable, high-quality floristry. When you order from us, you’re choosing a neighbour you can trust to stand behind every order, ensuring only the best fresh flowers are delivered, every time.
If you need to make a return, request a refund or replacement, or lodge a complaint, please contact our team with your order details. Rest assured, every enquiry receives our personal attention, reflecting the service we are known for within Ruislip and nearby districts.
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