These Terms and Conditions apply to all orders placed for flower delivery services in Ruislip and the surrounding areas via our online platform. Please read these Terms carefully before placing your order. By using our website and placing an order, you agree to be bound by these Terms and Conditions. They are designed to clarify your rights and obligations as a customer and outline our commitment to you as your trusted flower delivery provider in the Ruislip area.
We are a provider of fresh flowers and related products, offering convenient and reliable online flower delivery in Ruislip and its neighbouring regions. Our goal is to make sending flowers as seamless and enjoyable as possible, whether for a special occasion or just because.
These Terms & Conditions apply to all purchases made via our website by customers located in Ruislip and the surrounding areas. Any references to “we”, “our”, “us” or “the Company” refer to the owner and operator of this online flower delivery service. If you do not accept these Terms, you should not use our website or place an order with us.
To purchase flowers or related products for delivery in Ruislip, simply browse our online shop and add your chosen items to your cart. When ready, proceed to the checkout. During checkout, you will be required to provide recipient and delivery details, select a delivery date, and enter your payment information. Please ensure all information is complete and accurate. Incorrect or incomplete information may result in delayed or failed delivery, for which we cannot accept liability.
After you place your order, you will receive an automated email confirmation summarising your order details. This is an acknowledgment that we have received your request, but does not constitute acceptance of your order. We reserve the right to decline or cancel an order if we are unable to fulfil it for any reason (for example, unavailability of specific flowers), in which case you will be notified promptly and any payment made will be refunded in full.
Order acceptance takes place once your payment has been processed, product availability has been confirmed, and the goods have been dispatched for delivery. A further confirmation email may be sent at this stage. We reserve the right to contact you for additional information regarding your order or delivery, and it is your responsibility to respond promptly to ensure successful delivery.
While we strive to deliver the exact floral arrangement you order, flowers are a natural product and their availability can vary due to seasonal supply and local conditions. We reserve the right to substitute blooms or packaging of equal or higher quality and value, maintaining the overall style and theme of your selection. Any significant substitutions will be made with care and to the highest standards appropriate for the occasion.
We accept most major credit and debit cards via secure online payment gateways. All payments must be made in pounds sterling (GBP) at the time of ordering. Payment is required in full before an order will be processed and delivered. We do not accept cash payments for online orders.
All product prices displayed on our website are inclusive of VAT (where applicable) and are correct at the time of publication. Delivery charges are stated separately at checkout and will depend on the delivery address (within Ruislip or surrounding areas) and the delivery date selected. We reserve the right to change prices at any time; however, once you have placed your order, the price will not change for that order.
We use industry-standard encryption and secure payment providers to maintain the highest level of card and data security. Payment details are processed securely and are not stored by us beyond what is necessary to process your order.
You have the right to cancel your order in accordance with UK consumer law. For perishable goods such as flowers, if you wish to cancel your order, you must do so as soon as possible – ideally no later than 24 hours before the scheduled delivery date. Cancellations requested less than 24 hours prior to delivery may not be possible if the order has already been prepared or dispatched, due to the bespoke and perishable nature of the products.
If eligible for cancellation, we will process your refund promptly. Refunds will be made to the original method of payment. Please allow a few working days for the funds to appear, depending on your bank or card provider.
If you need to make changes to your order (such as updating the delivery address or recipient details), please contact us immediately after placing your order. While we will do our best to accommodate amendments, changes may not always be possible if your order has already been processed or dispatched.
Please note that custom or made-to-order bouquets, as well as flower orders that have already been prepared or dispatched, are not eligible for cancellation under UK law. This exclusion exists due to the perishable nature of fresh flowers and made-to-order arrangements.
We deliver fresh flowers and gifts to addresses in Ruislip and nearby regions. Please ensure the delivery address you provide is accurate and within our stated delivery zones. Deliveries outside Ruislip may be possible; however, additional charges or extended delivery times may apply.
We aim to deliver your flowers on the date requested at the time of ordering. While we strive to meet all delivery commitments, during busy periods such as holidays or due to unforeseen events (traffic, weather, etc.), delivery times may vary. We will not be held liable for delays outside of our reasonable control.
If the recipient is not available at the time of delivery, our policy is to act as follows: leave the flowers in a safe place (if permitted), with a neighbour (where possible), or arrange redelivery/collection. You will be notified of the outcome. If delivery is not possible due to incorrect delivery details supplied by you, we are not responsible for any resulting issues or losses. Additional charges may apply for re-delivery.
We guarantee that all flowers are fresh and supplied in good faith and condition at the time of dispatch. If you are not satisfied with the quality of your flowers or consider that the goods do not match the description, please contact us within 24 hours of receipt so that we may resolve the issue promptly. Please supply photographic evidence if appropriate.
To the extent permitted by law, our liability for any loss or damage arising from our supply of flowers and related products to you, whether in contract, tort (including negligence), or otherwise, shall be limited to the amount paid by you for the relevant order. We cannot be held liable for indirect, consequential, or business losses.
We will not be responsible for any failure to deliver your ordered product or for any delay resulting from causes outside our reasonable control (including but not limited to natural disasters, weather, strikes, transport failures, or pandemic restrictions). We will always take reasonable steps to minimise the impact of such events and communicate with you if your order is affected.
You are responsible for providing accurate and complete order, delivery, and payment information. Please check all details carefully before submitting your order. We cannot accept responsibility for orders failing to be delivered due to incorrect or incomplete addresses or information supplied by you.
Our products and services are provided for personal, non-commercial use, unless otherwise agreed. Orders suspected to be fraudulent or in breach of our Terms may be declined.
All content, images, and website materials are our intellectual property or that of our licensors. Reproduction or commercial use of any content is not permitted without our prior written permission.
Your privacy is important to us. We collect and process information in accordance with our privacy policy and applicable UK data protection laws. We only collect information necessary to process your order and enhance your customer experience. We do not share your personal details with third parties except as necessary to fulfil your order.
These Terms & Conditions and any contract arising between you and us for flower delivery in Ruislip and surrounding areas shall be governed by and construed in accordance with the laws of England and Wales. Any disputes that cannot be resolved amicably shall be subject to the exclusive jurisdiction of the English courts.
We reserve the right to amend these Terms & Conditions from time to time. Any changes will be effective upon posting on our website. Please review these Terms prior to each purchase for the most current version.
If you have any questions about these Terms & Conditions or your current or prospective order, please get in touch with us via the contact details published on the website. Our customer support team is happy to assist you with your online flower delivery in Ruislip and surrounding areas.
Note: These Terms and Conditions apply to all customers ordering from our online flower delivery service in Ruislip and the nearby communities. Your statutory rights are not affected.
This website is operated by HF ONE LONDON LIMITED, a company registered in England and Wales under company number 14314390.
Our business correspondence address is .
HF ONE LONDON LIMITED operates a nationwide network of trusted local florists and delivery partners. Each local website, including this one serving customers in Ruislip, represents a specific delivery zone within this network — ensuring same-day delivery and personalised customer care across the UK.
All online orders are centrally processed by our team and fulfilled by approved local partner florists closest to the recipient’s address in or near Ruislip.
For assistance with orders, returns or account queries, please fill out the Contact Us form.
Please fill out the form below to send us an email and we will get back to you as soon as possible.
